Refund policy

Return Policy

Thank you for shopping with NDU Woodworking.  We are committed to providing you with the highest quality handcrafted wood products. If you are not completely satisfied with your purchase, we're here to help. Please review our return policy below for more details.

1. Returns

  • Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Time Frame: You have [30] days from the date of delivery to initiate a return.
  • Non-returnable Items: Certain items are exempt from being returned. These include custom or personalized products and items on sale or clearance.

2. Return Process

  • Contact Us: To initiate a return, please contact our customer service team at nduwoodworking@gmail.com. Provide your order number and the reason for the return.
  • Approval: Once your return is approved, we will provide you with instructions on how to return your item.
  • Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

3. Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10] business days.
  • Partial Refunds: There are certain situations where only partial refunds are granted, such as items with obvious signs of use or items not in their original condition.

4. Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at nduwoodworking@gmail.com.

5. Return Shipping Address

  • Address: Please send your return to the following address: NDU Woodworking, 1505 Fallen Oak Court, Pearland, Texas, 77581

6. Contact Us

  • Questions: If you have any questions about our return policy, please contact us at [your email/phone number].

Additional Tips:

  • Customized Products: Given the unique nature of our handcrafted items, we encourage customers to review product descriptions and photos carefully before making a purchase. For custom or personalized orders, please double-check all details and specifications.
  • Quality Assurance: We take great pride in our craftsmanship and thoroughly inspect each item before it is shipped. If you have any issues with your order, please reach out to us promptly so we can assist you.

We appreciate your business and are dedicated to ensuring your satisfaction with our handcrafted wood products. Thank you for choosing NDU Woodworking.